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PRACTICE CHARTER CARNARVON MEDICAL CENTRE - WORKING IN PARTNERSHIP WITH THE PATIENT
What we will do for you. We will:
- Provide a caring professional service at all times.
- Continue to put a high priority on our ongoing education and staff training.
- Give you full information on the services we offer.
- Provide you with emergency care when you need it.
- Refer you for a specialist opinion when you and your doctor agree it is needed.
- Ensure absolute confidentiality at all times.
- Investigate any complaint about our services promptly and fully, using our complaints procedure.
What you can do for us. Please:
- Treat us and our staff with respect and courtesy at all times.
- If you cannot keep your appointment, please cancel it. It may then be given to someone else rather than wasted.
- Ask for an urgent appointment only if it really necessary.
- Do not ask for home visits when you are able to travel to the surgery.
- Do not call the doctor out after hours for routine matters or at night for problems which could easily wait until the morning.
- Take as much responsibility as possible for your own health. Follow advice from the doctor or nurse. Take medication properly, keep follow-up appointments and attend for screening procedures. Use the proper re-order form to request a repeat prescription.
Data Protection Act
We ask you for personal information so that you can receive appropriate care and treatment. This information is held in your medical records and recorded on our computer system. Patients need to understand and accept that information must be shared within the health care team in order to provide their care. This information is protected under the 1998 Data Protection Act to which Carnarvon Medical Centre is registered. Freedom of Information Act
The Act entitles you to have access to your records. You should book an appointment with the practice manager for this. A fee will be charged.
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